Privacy Policy

At Croella (“we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website www.croella.at or interact with our services. We are committed to complying with the General Data Protection Regulation (GDPR) and other applicable international privacy laws. If you do not agree with this policy, please refrain from using our website and services.

1. Information We Collect

We collect both Personal Information and Non-Personal Information about you.

• Personal Information: This includes data that identifies you, such as your name, email address, postal address, phone number, and payment information. You provide this information when you sign up for courses, contact us, or use our services.
• Non-Personal Information: This refers to information that cannot directly identify you. It includes technical data such as your IP address, browser type, device information, and details on how you interact with our website, including which pages you visit and how long you stay on them.

We may collect this data through cookies, web beacons, or similar technologies.

2. How We Use Your Information

We use the information collected for the following purposes:

• To provide and maintain our services, including processing your registrations and handling inquiries.
• To improve the functionality, performance, and user experience of our website.
• To send marketing communications (only with your explicit consent).
• To ensure compliance with legal obligations.
• To detect, prevent, and address fraud or other technical issues.

3. Legal Basis for Processing Personal Data

For users in the EU, we process your data in accordance with the GDPR and based on the following legal grounds:

• Consent (Art. 6(1)(a) GDPR): We collect and process your personal data if you have provided your explicit consent (e.g., for marketing purposes).
• Contractual Necessity (Art. 6(1)(b) GDPR): Your data is processed to fulfill our contract with you, such as providing language courses or processing payments.
• Legal Obligation (Art. 6(1)(c) GDPR): We may process your personal data to comply with legal obligations (e.g., for tax purposes).
• Legitimate Interest (Art. 6(1)(f) GDPR): We may process your personal data for legitimate business purposes, such as improving our website and services.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. However, we may share your data under the following circumstances:

• Service Providers: We share your data with trusted third-party service providers (e.g., hosting providers, payment processors) who assist us in delivering our services. These providers are bound by confidentiality agreements and must comply with applicable privacy laws.
• Legal Requirements: We may disclose your personal data if required to do so by law, or if necessary to protect our legal rights.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. After this period, we will securely delete or anonymize your data.

6. Your Rights

As a data subject under the GDPR or other applicable privacy laws, you have the following rights regarding your personal data:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request that any inaccurate or incomplete data be corrected.
• Right to Erasure (Right to be Forgotten): You can request that we delete your personal data, subject to certain legal conditions.
• Right to Restrict Processing: You can ask us to restrict the processing of your data under certain circumstances.
• Right to Data Portability: You can request that we transfer your data to another service provider in a structured, commonly used, and machine-readable format.
• Right to Object: You can object to the processing of your data for direct marketing purposes or other legitimate interests.

To exercise any of these rights, please contact us at info@croella.at.

7. International Data Transfers

If you are accessing our website from outside the European Union, please note that your data may be transferred to and processed in the EU. By using our website, you consent to the transfer, storage, and processing of your information in the EU.

We take steps to ensure that any international data transfers comply with applicable laws, including the use of Standard Contractual Clauses (SCCs).

8. Cookies and Tracking Technologies

We use cookies and similar technologies to collect non-personal data and enhance your user experience. Cookies are small data files stored on your device. They allow us to:

• Analyze website traffic and usage patterns.
• Personalize content and ads.
• Improve the performance of our services.

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of certain website features.

9. Data Security

We take appropriate technical and organizational security measures to protect your personal data from unauthorized access, alteration, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee the absolute security of your data.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices. Any updates will be posted on this page, and significant changes will be communicated via email if you have provided your contact details.

Your continued use of our website and services after the changes become effective will constitute acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Croella
Wiener Straße 95/1/12
8020 Graz
Austria
Email: info@croella.at